Last updated: 25 October 2026
We want you to be happy with your purchase. If something is not right, this policy explains when you can return a product and how refunds work.
Return window
You can request a return within 7 days of receiving your order. Products that arrive damaged, defective or different from what you ordered should be reported within 48 hours of delivery, with photos of the product and packaging.
Eligible returns
- The product is unused and in the same condition you received it.
- It is in its original packaging with all accessories, manuals and gifts included.
- You can provide the order number or invoice.
Products we cannot accept
- Products damaged by misuse, accidents, incorrect installation or power fluctuations after delivery.
- Products with missing parts, removed serial numbers or broken seals, unless they arrived that way.
- Products returned after the return window has passed.
How to request a return
- Contact us with your order number, the product name and the reason for the return.
- Attach clear photos if the product is damaged, defective or incorrect.
- We will review your request and explain the next steps, including how the product will be collected or sent back.
Refunds
Once the returned product has been received and inspected, approved refunds are paid to a bank account or mobile financial service account that you provide. The original delivery charge is refunded only when the product was damaged, defective or incorrect. Where a replacement is available, you may choose an exchange instead of a refund.
Cancellations
You can cancel an order free of charge before it is dispatched. Please contact us as soon as possible with your order number.