Frequently asked questions

Add the products you want to your cart, then go to checkout. Enter your full name, mobile number and delivery address, choose Cash on Delivery and select Place order. You can also use Buy now on a product page to go straight to checkout.

No. Guest checkout is available. If you create an account, you can see your order history and save your delivery address for next time.

Choose your division and district at checkout to see the delivery options and charge for your address before you confirm the order. We do not deliver outside Bangladesh.

Delivery charges depend on your district and the type of product:

We currently accept Cash on Delivery. Please keep the payable amount ready and pay the delivery person when your order arrives. If we add online payment options in the future, they will appear at checkout.

Delivery time depends on your location and the product you order. If you have an account, you can check the status of your order at any time from My Account.

The price shown on each product is the price you pay for that product. The delivery charge is added at checkout and shown before you confirm your order.

Yes. If you have a valid coupon code, enter it in your cart or at checkout and the discount is applied to your order total.

Choose LPG if you cook with a gas cylinder, or Natural Gas (NG) if your kitchen has a piped gas line. The two versions are not interchangeable, so please select the one that matches your kitchen.

Yes, eligible products can be returned under our Return and Refund Policy, which explains the time limits, conditions and how refunds are made.

Use the form on our Contact us page. Please include your order number if your question is about an order.